Intercontinental Hanoi Westlake

05 Tu Hoa, Tay Ho, Hanoi, Vietnam, No postalshow map
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Highlights
Hotel Awards

According to guest reviews, the hotel has been rated as 

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Overview

Intercontinental Hanoi Westlake is a 5-star luxurious hotel offering a scenic view of West Lake. Built in 2007, the venue was fully renovated in 2011.

Location

The property is located in Tay Ho district, 4 km from the centre of Hanoi. The hotel is set in an old district of Hanoi. This informal hotel is located close to West Lake.

Ha Noi train station is nearby.

Rooms

All rooms at the venue are modern and have a minibar, air conditioning and a mini refrigerator. Some units include views of the city. Each unit also features coffee maker and a kettle.

Eat & Drink

Breakfast is served in the dining area each morning. Milan restaurant offers Vietnamese cuisine for everybody's taste. Guests can sit in the café bar and enjoy wine and coffee.

Leisure

With fitness classes, pilates classes and yoga classes, the property also has a health club, a hot tub and a sauna.

Internet

Wireless internet is available in public areas for free.

Guest Parking

Public parking is possible on site for free.

The staff at the hotel speaks English, Japanese, Korean, Vietnamese.

Year renovated:   2011.  Number of floors:   5.  Number of rooms:   318.

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Facilities
Free Wi-Fi

Free Wi-Fi in public areas

Parking

On-site car park

Luggage storage

Luggage storage

Locker room

24-hour services

Late check-in/ -out

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Outdoor dining area

Poolside snack bar

Coffee/Tea in lobby

Pub

Cafe

Snack bar

Coffee shop

Shuttle

Paid airport shuttle

Fitness/ Gym

Fitness studio

Swimming pool

Seasonal outdoor pool

Sports & Fitness

  • Fitness centre
  • Golf course
  • Fitness studio
  • Fishing

Services

  • Paid airport shuttle
  • 24-hour room service
  • Housekeeping
  • Car hire
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Wedding services
  • Limousine service
  • Wake up service
  • Shoe shine service
  • Newspaper service
  • Bell staff/Porter
  • Computer connection

Dining

  • Paid breakfast
  • Restaurant with air conditioning
  • Pub
  • Cafe
  • Poolside snack bar
  • Snack bar
  • Outdoor dining area
  • Lunch
  • Dinner
  • Coffee/Tea in lobby
  • Special diet menus
  • Buffet breakfast

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Secretarial service
  • Projector
  • Printers
  • Fax/Photocopying

Children

  • Cots
  • High chairs
  • Children's buffet
  • DVDs/ Videos for children
  • Children's pool

Facilities for people with disabilities

  • Toilet for disabled

Spa & Leisure

  • Seasonal outdoor pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Public terrace/Patio
  • Garden area
  • Spa & wellness centre
  • Sauna
  • Jacuzzi
  • Massage
  • Library

Room view

  • City view

Room features

  • Individual air conditioning
  • Heating
  • VIP room facilities
  • In-room safe
  • Mini-bar
  • Adjoining rooms
  • Living room
  • Sitting area
  • Terrace
  • Balcony
  • Wardrobe
  • Tea and coffee facilities
  • Bottled water
  • Turndown service
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Private bathroom
  • Bathtub shower combination
  • Hair dryer
  • Bathrobe
  • Slippers
  • Free toiletries
  • Lighted makeup mirror
  • Sink

Self-catering

  • Mini-fridge
  • Electric kettle
  • Dryer

Bedroom

  • Pillow menu

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • In-room computer
  • Paid films
  • Direct dial telephone
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Good to know
Check-infrom 15:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsOne child0 - 2 yearsCotFREEExisting bedsFREEOne child3 - 11 yearsExisting bedsFREEExtra bedFREEMaximum capacity of extra beds in a room is 1. 
PetsPets are not allowed.
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Rooms and availability

Club Main Wing Room
  • Max occupancy:
    2 persons
  • Free Wi-Fi
  • Private bathroom
  • Bathtub
  • Balcony
room details
Club Intercontinental Twin Room
  • Bed options:
    2 Single beds
  • Max occupancy:
    3 persons
Club Intercontinental King Room
  • Bed options:
    1 King-size bed
  • Max occupancy:
    3 persons
Overwater Twin Room
  • Bed options:
    2 Single beds
  • Max occupancy:
    3 persons
Superior King Room
  • Bed options:
    1 King-size bed
  • Max occupancy:
    3 persons
Deluxe Twin Room
  • Bed options:
    2 Single beds
  • Max occupancy:
    3 persons
Spacious Main Wing Guest Room
  • Max occupancy:
    2 persons
  • Free Wi-Fi
  • Private bathroom
  • Bathtub
  • Balcony
room details
Spacious Guest Room
  • Max occupancy:
    2 persons
  • Free Wi-Fi
  • Private bathroom
  • Bathtub
  • Balcony
room details
Spacious Main Building Room
  • Max occupancy:
    2 persons
  • Free Wi-Fi
  • Private bathroom
  • Bathtub
  • Balcony
room details
Spacious Triple
  • Max occupancy:
    2 persons
  • Private bathroom
  • Bathtub
  • Balcony
  • Air conditioning
room details
Overwater King Room
  • Bed options:
    1 King-size bed
  • Max occupancy:
    3 persons
Show 8 more room typesLess
Location
  • Nearby
  • Restaurants
  • City landmarks
West LakeWest Lake840 mBa Dinh District
YNOTYNOT230 m172 Tu Hoa Street
Hanoi Design CenterHanoi Design Center380 m91 Au Co Street
Maison de Tet DecorMaison de Tet Decor220 m
88 Lounge88 Lounge460 m88 Xuân Diệu
Salt n' LimeSalt n' Lime80 m12 Tu Hoa Street Tay Ho District
Saigon RestaurantSaigon Restaurant70 m05 Tu Hoa Tay Ho district
Dieu's CuisineDieu's Cuisine110 m98 Tu Hoa Quang An
Oven d'Or RestaurantOven d'Or Restaurant140 m11 Xuan Dieu Sheraton Hanoi Hotel
Red River Tea RoomRed River Tea Room110 m176 Xuan Dieu
Batavia Restaurant & CafeBatavia Restaurant & Cafe190 m116 Ngoc Ha Street Ngoc Ha Ward
Bar Deja VuBar Deja Vu190 mK5 Nghi Tam
show map
Getting around
Airports
Noi Bai International (HAN)17.7 km
Cat Bi International (HPH)96.5 km
Train
Ha Noi Railway station4.0 km
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Need a shuttle?
You can book a shuttle, once your reservation is complete.
Reviews
8.2
Greatbased on 100 reviews
  • 10.0
    Perfect

    BEautiful and tasteful hotel and surroundings. Excellent buffet both for lunch, breakfast and dinner... Definitely recommenable!

  • 9.2
    Perfect

    Luxury tastefully designed new hotel at a beautiful site on Westlake. Spacious nice rooms. Free use of gym and sauna. Very friendly and professional staff. Nice and extensive breakfast buffet. Excellent value for money (the Metropole Sofitel where we stayed before is comparatively overpriced!).

    Location not very centrally, to visit sights in the city you need a taxi (cheap). No free internet (3 packages available at business center!)

  • 8.8
    Great

    Place was quiet and scenic- absolutely beautiful view from the balcony. A beautiful sunset bar.

    Hotel guests were not attentive enough and forgot to upload my luggage onto the car, leaving me with no clothes during my trip to Halong Bay. Hotel staff should always check and not take forgranted because guests was re-checking in again the following day. However, hotel manager had compensated by upgrading me to a lotus suite and free breakfast.

  • 9.6
    Perfect

    The hotel is located next to a beautiful lake and the sceneries are great with excellent service and very efficient and polite employees

    Had dinner at the Milan Saigon Restaurant and the food was not good considering that we paid US$ 120 for 2 persons which is really expensive and the quality is really not up to a hotel of that status but the prices are exhorbitant.

  • 10.0
    Perfect

    superb, timely service, what you expect and this is what differentiates the 5* hotel from the 3* hotel.

  • 9.6
    Perfect

    Absolutely excellent service! The staff were always friendly and ready to help with any request for assistance.

    Internet access should not be an extra cost item at a hotel of this nature, especially when the rate for 24 hours of Internet access is more than what I pay at home for a whole month's Internet access!

  • 8.2
    Great

    The service was generally excellent. Also the buffet lunch was fantastic.

    My check in and check out experiences were traumatic. I was mislead with regards to the inclusions of the club continental, whereby we ended up paying for laundry that we were told would be free when we signed up. Also the cocktails served in the club were absolutely revolting, completely undrinkable, despite there being very capable bar staff at the hotel (in the Saigon bar). The price of doing laundry was also extortionate.

  • 7.4
    Very good

    That you we had to pay to use internet.

  • 7.4
    Very good

    Ambience & facilties

    There should be a fruit platter in the room to welcome guests.

  • 9.6
    Perfect

    Beautiful location, attentive staff, excellent meals, comfortable room, beautiful bathroom.

    A little far from the tourist areas of Hanoi.

  • 9.2
    Perfect

    Gorgeous hotel with superb lake scenery Impeccable service and clean

    Not enough light in the room at night especially above the TV set area Internet speed in room was too slow for a hotel like Intercontinental Mattress quality is very average . Had back pain my whole stay. A bit away from the central city but perhaps its the charm of this hotel Room service was too pricey especially the local dish such as PHO

  • 9.2
    Perfect

    Looking to order late lunch a la carte and was redirected to a lounge. Pretty hard to eat soup on coffee table. Waited a long time for 3 soups and a caesar salad. Complained to the Manager who apologized and paid our hefty bill. Very beautiful and tranquil as room 318 overlooked lake. Milan restaurant at dinner was excellent.

  • 10.0
    Perfect

    Really nice way to start our holiday. Our luggage was lost at the airport and the staff were kind enough to drive out and get it once it was located. Really nice views and room was lovely. Highly recommend

  • 10.0
    Perfect

    Excellent service and attentive staff fantastic food

  • 9.2
    Perfect

    I love the scenery and comfort

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FAQ
What is the closet airport?
The property is located 20 km from Noi Bai International airport.
What is the earliest and the latest I can check-in?
You can check in from 15:00 till 23:59.
What is the earliest and the latest I can check-out?
You can check out till 12:00.
How far is the city center from the property?
The city centre is 4 km away from the hotel.
Are threre any cleaning services provided?
Yes, the hotel offers housekeeping service, room service and ironing.
What are the on-site dining options?
There is Milan restaurant that offers Vietnamese meals.
Can I have dinner or supper nearby?
Yes, you can enjoy you lunch or dinner at Dieu's Cuisine, Saigon Restaurant and Oven d'Or Restaurant that lie about 100 metres from the hotel.
What room types are available here?
The hotel offers such room types as a double room and a deluxe room.
What spa facilities does the property offer?
The hotel includes a health club and a sauna.
What onsite sport activities can I take part in?
You can benefit from fitness classes, pilates classes and yoga classes available on site.
Highlights
Hotel Awards

According to guest reviews, the hotel has been rated as 

Use Badge
Good to know
Check-infrom 15:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsOne child0 - 2 yearsCotFREEExisting bedsFREEOne child3 - 11 yearsExisting bedsFREEExtra bedFREEMaximum capacity of extra beds in a room is 1. 
PetsPets are not allowed.
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Getting around
Airports
Noi Bai International (HAN)17.7 km
Cat Bi International (HPH)96.5 km
Train
Ha Noi Railway station4.0 km
+ More- Less
Need a shuttle?
You can book a shuttle, once your reservation is complete.
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
2Guests1room